GUESS? INDIA PRIVATE LIMITED

General Terms and Conditions of Sale

Our Privacy Policy was last updated in January 2025.

You are reading this Privacy Policy because you are visiting one of  Our Pages  and/or one of  Our Stores , or  because you have completed one of  Our Forms  (for example, account opening form, etc.).

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You are visiting one of  Our Pages  and/or one of  Our Stores , or  because you have completed one of  Our Forms  (for example, account opening form, etc.) and tells You about Your privacy rights and how the law protects You. This Privacy Policy will help you better understand how we process your data, for what purposes and how you can control your information.

We use Your Personal data to provide and improve the Service. By using the website, visiting one of  Our Pages  and/or one of  Our Stores, or because by completing one of  Our Forms  (for example, account opening form, etc.), You agree and give your consent to the collection and use of information in accordance with this Privacy Policy.

You can provide your free, specific, informed, unconditional and unambiguous consent to us for collecting, processing, using and disclosing your personal data  by clicking 'Accept' on our Privacy Policy, and we will keep track of it.

You can manage your permissions by clicking our Settings.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• "Account" means a unique account created for You to access our Service or parts of our Service.

• “Aggregated Information” means statistical information about you that does not contain your Personal Data. We use this information to analyze and improve our Services and create new services and features, as well as to create statistical reports for Our Stores.

• “Automated” means any digital process capable of operating automatically in response to instructions given or otherwise for the purpose of processing data

• “Browser” refers to the programs used to access the Internet (e.g. Safari, Chrome, Firefox, etc.).

• “Child”means an individual who has not completed the age of eighteen years

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GUESS? India Private Limited.

• "Country" refers to India.

• "Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• “Data” means a representation of information, facts, concepts, opinions or instructions in a manner suitable for communication, interpretation or processing by human beings or by automated means.

• “Data Fiduciary” means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data;

• “Data Principal” means the individual to whom the personal data relates and where such individual is—

1. a child, includes the parents or lawful guardian of such a child;
2. a person with disability, includes her lawful guardian, acting on her behalf;

• “Data Processor” means any person who processes personal data on behalf of a Data Fiduciary;

• "Device" means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• “Digital Office” means an office that adopts an online mechanism wherein the proceedings, from receipt of intimation or complaint or reference or directions or appeal, as the case may be, to the disposal thereof, are conducted in online or digital mode;

• “Digital Personal Data” means personal data in digital form;

• GUESS Entity or Entities: GUESS? India Private Limited,

You can obtain further information by writing to  customercare.india@guess.eu

• “Person” includes—

1. an individual;
2. a Hindu undivided family;
3. a company;
4. a firm;
5. an association of persons or a body of individuals, whether incorporated or not;
6. the State; and
7. every artificial juristic person, not falling within any of the preceding sub-clauses;

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data;

• “Personal Data Breach” means any unauthorized processing of personal data or accidental disclosure, acquisition, sharing, use, alteration, destruction or loss of access to personal data, that compromises the confidentiality, integrity or availability of personal data;

• “Processing” in relation to personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction;

• "Service" refers to the Website.

• "Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• "Website" refers to www.guess.in
• "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Who are we?

We are GUESS? India Private Limited a registered company duly incorporated as per the provisions of Company Law in India and is having its registered office at Office No. 972, Level 9, Spaze I-Tech Park, A1 Tower, Sector 49, Sohna Road, Gurugram, Haryana, India - 122018. (“Guess”, “we”, or “our”) and, for the purposes described in this Privacy Policy, we are the Data Fiduciary of your Personal Data. 

What data do we collect and process?

We may collect data from Our Pages, when you visit one of Our Stores, and/or when you fill out one of Our Forms. The data collected and the purposes of the corresponding processing depend on how you interact with us and how you adjust the settings of your Browser and the Device you use. 

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Landline Phone number and/or Mobile number
• Address, State, Province, ZIP/Postal code, City
• Location information
• IP address
• Usage Data
• Date of birth
• Gender
• Shipping address
• Payment and billing information
• Preferences (e.g. the product purchased, price, size or colors from your purchase history). This is the case, for example, when you use our Services, make purchases in Our Stores, register your personal account and fill out Our Forms (including using the easy login feature of social media) or when you ask us questions, make requests, interact with our support services or participate in our surveys, You may also choose to provide us with Information about your location if, for example, you wish to search for one of Our Stores in a particular location (eg. Delhi, Gurugram, Mumbai, etc.) or when you order our products.

Third Party Data

If you provide us with third party data (e.g. name, email address, mobile number, postal addresses or third party payment data for a gift), you will be held responsible for sharing this information with us. You must be legally entitled to share it (i.e. authorized by the third party to share their information or for any other legitimate reason). You must fully indemnify us in the event of any complaint, claim or claim for compensation for damages that may arise from the processing of third party Personal Data in violation of applicable personal data protection law.

Usage Data

Usage Data is collected automatically when using the Service.

Data collected by the Browser and Device

When you use Our Pages, website, social media we collect information about the Browser and Device you are using.  This information includes your:

• IP Address
• Date and time
• Requested URL
• Unique Identifiers
• Time spent on those pages
• Other diagnostics data
• Other information, such as the type of Browser or Device you are using, the website from which you arrived (referring site), the pages you viewed, and any other actions you take on Our Pages.
• Information about Your Browser or Device may include your operating system, language, network settings, phone carrier or Internet service provider, installed third- party  applications, and lists of plug-ins.

Some of this information is collected using Cookies, SDKs and Other Tracking Technologies that reside on your Browser or Device. This helps us, for example, to avoid malfunctions when providing the Services and allows us to provide you with Content that may be of interest to you. You can find the full list of Cookies and SDKs we use here.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Data deduced from your activity

We collect information based on your online and offline interactions with our Services in order to improve them and identify Content that may be of interest to you.  This is the case, for example, when a particular product interests you and you place it in your shopping cart, when you click on a specific section of Our Pages, or when you fill out Our Forms. In such cases, we will endeavor to provide you with relevant content.

In other cases, such as when you contact us by email, post, phone, chat or otherwise, about our products or request other information, we will collect and maintain a record of your contact information, your communications and our responses. If you contact us by phone, we will provide you with further information during the call.

Information about your location

We process information about your location to enable you to view Our Stores located near you, and to provide you with Content that may be of interest to you. Your location may be determined by manually entering an address, city or postal code, or by checking your IP Address.

Your location is determined, with varying degrees of accuracy, depending on whether it is collected from the Browser or the Device (e.g., IP address, device language, or user-selected language) and the privacy settings you have set. We make every effort to ensure that information about your location is not used to infer your Sensitive Data. 

You can limit the collection of your location information by changing your Browser or Device settings as described in the “How can you control your data and manage your choices?” section below.

How we collect your data?

There are two ways in which we collect data:

• Data provided directly by you
• Data collected through third-party services

We collect data directly from you during your communication with us regarding our services such as technical support threads. This is the data that you provide to us.

In addition to the data that you provide, we also use third-party tools to facilitate, operate, and manage our website. These tools use cookies and other tracking technologies. However, the third-party tools that we use will only insert cookies and other tracking technologies with your explicit consent. You can provide your consent by clicking 'Accept' on our Privacy Policy, and we will keep track of it.

You can manage your permissions by clicking our Settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

Type: Session Cookies Administered by Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies Administered by Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

Type: Persistent Cookies Administered by Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

• Tracking and Performance Cookies

Type: Persistent Cookies Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Which third parties do we collect data from?

Data collected by third party business partners

We may ask third-party business partners (e.g. social media, co-branding companies, etc.) to send or display our advertisements to their users based on certain criteria/interests. These so-called micro-targeting and/or retargeting activities generally do not lead to the direct collection of Personal Data by us. However, they generally allow us to obtain Aggregated Information on the effectiveness of these advertisements or lead to the registration of new users or new followers.

Data collected from public or publicly accessible sources

We may collect or enrich your Personal Data with information obtained from third parties and from public sources accessible within the limits of the law applicable to us.  These sources may be data brokers, public registers, online newspapers, lists or public directories. Please note that a prior check is always carried out on the possibility of using this information, in accordance with the best practices established by the competent Supervisory Authorities to which we are subject.

Use of Your Personal Data

The Company may use Your Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage and respond  to your requests/suggestions/reports
• To send you the digital copy of the purchase invoice by e-mail
• To process your requests for remote sales appointments, appointments with a stylist or other store services
• To verify and process a purchase you have made, using your  Personal Data  (e.g. your name, contact details and the information you have voluntarily provided),
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To communicate with you in connection with the draws and competitions in which you have chosen to participate
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

This processing is based on the performance of a contractual obligation or pre-contractual measures taken at your request. If you do not provide your Data, we may not be able to provide you with our Services.

We may share/use Your personal information in the following situations:

• To comply with legal obligations: We may use your Data to comply with legal and tax obligations to which we are subject and which constitute the legal basis for this processing. If you do not provide your Data, we may not be able to provide you with our Services or comply with the obligations to which we are subject.

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• To Detect anomalies and improve our Services: We use the Data you provide, Data collected by the Browser and Device, Data inferred from your activities and Aggregated Information to prevent anomalies in our Services. For example, we may detect anomalies when you open one of Our Pages, access a link or when an error is present in our system. The processing is based on our need to ensure the best Services and on our legitimate interest in avoiding any interruption of service. If you do not provide your Data, we may not be able to ensure the quality of our Services.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

We may also use Your Data for following purposes:

• Personalize our Services, including any Content that may be of interest to you:
• We use your Data, including Activity Data, Location Information, and Browser and Device Data, to improve our Services (e.g., Our Pages, Our Forms), our promotional communications, and to present Content that may be of interest to you. For example, we may display a specific product based on your clicks, views, follows, and tags.

Content that may interest you:

• is not created using  Sensitive Data,  such as that which may be derived from Information relating to your location;
• may also be visible on websites and other sites other than  Our Pages  once loaded onto Programmatic Advertising  platforms  or social media  to the extent that you have authorized us and such third parties to do so

The personalization of our Services and the provision of Content that may be of interest to you may be more or less precise depending on the consent(s) you have given, which you may or may not decide to provide through:

• the banner that appears when you first visit  Our Pages  regarding Data collected by the Browser  and Device , and Information relating to your location;
• data collection forms, in which we ask you to express your preferences regarding the Data you provide and the Data inferred from your activities;
• Your social media account preferences.

With your explicit consent, you may receive personalized notifications on your Device about Guess products and business news (so-called “web push notifications”). We use technologies similar to Cookies to deliver these notifications, which store information locally on your Device.

If you do not wish to receive personalized Services, web push notifications or Content that may be of interest to you, you can change your preferences as explained in the “How can you control your data and manage your choices?” section below. There will be no consequences in this regard if you do not provide your Data or consent. 

In other cases, we may rely on our legitimate interest to personalize our communications and Services in a way that limits their impact. This is the case, for example, when we know that you are not interested in certain products based on your purchase history or to remind you that you have not completed your shopping cart.

• Retarget you on social media and other display platforms

We process your Data, in particular your contact details, to offer you commercial initiatives and Content that may be of interest to you on social media platforms or through Programmatic Advertising platforms, only to the extent that you have authorized us to load them on these platforms. 

This processing is based on your prior consent. When we target you on these platforms, we act as Joint Data Controller with the provider of the relevant platform. Specific information and agreements will be put in place with the platform provider before any communication is sent to you.

• Analyze and improve our Services and create new services and features

We use your Data and Aggregated Information to measure the performance of our Services and to create new ones.  This may be done, for example, by analyzing your interactions with Our Pages, your purchase history and/or promotional communications (if you choose).

• Send you  personalized promotional  communications

We use the contact information you provide us, the Data inferred from your activities, the Information about your location and the Data collected by the Browser  and the Device,  also profiling you based on the information you provide directly (for example, your delivery address, your gender) or on your online and offline interactions with Guess (for example, your shopping preferences), to send you personalized communications about our products and the  Services  we offer, our newsletter, information about our initiatives and/or to ask you to participate in our surveys.  In some cases, the communications may include promotions of products or services of selected co-branding companies (without sharing your Data with them).

If you have already purchased one of our products, we may send you targeted promotional communications for products in a similar category or price range.  When you add a product to your cart without completing its purchase, we may send you an email communication to remind you to complete your purchase. These processing activities are based on our legitimate interest in sending promotions relating to similar products by email in connection with the sale of a product (so-called soft opt-in).

In other cases, no communication will be sent to you without your prior consent, which you can give by checking the boxes provided for this purpose. If you do not provide your Data, do not give your consent or object to this processing, you will not receive any promotional communications.

• Protecting our interests and yours

We may use your Data to detect, respond to, and prevent fraudulent and illegal behavior or fraudulent and illegal activities that may compromise the security of our Services.  This may be the case when you use Our Pages in a manner other than as authorized. This purpose also includes audits and assessments of our business operations, security controls, financial controls, records and information management program, and audits and assessments relating to our general business administration, accounting, recordkeeping, and legal functions.

• These purposes are based on our legitimate interest in safeguarding our interests and protecting our users, including you.

How long do we keep your Data?

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

The Data will only be kept for the period strictly necessary for the execution of the purposes for which they were processed. In particular:

• The Data collected for the management of your personal account as a Registered User will be retained until the account is deleted.
• The Data collected for the management of purchase orders (online or in store), for unregistered users, will be kept for the period strictly necessary to allow the delivery of the products purchased and manage any returns or refunds.
• Data collected to remind a customer who has initiated but not completed payment of an order on the Website or to offer discounts or promotions relating to an order that has not been completed will be retained for 30 days from the addition of an item to the cart.
• Data collected for statistical processing purposes will be retained until the account is deactivated/deleted or at the request of the data subject.
• Data collected to assess customer satisfaction will be retained for a period not exceeding 18 months after the collection of your responses.
• The Data collected for sending communications regarding products or services of a category similar to those purchased will be kept until you object. 
• Data processed in the context of legal obligations to which we are subject will be retained for the period required by law.  Data processed to protect our interests and those of our users will be retained for the period provided for by applicable law to protect our interests (generally no more than 10 years). 

Once the relevant retention period/criterion has expired, your Data is deleted in accordance with Guess' retention policy.

You can request more information about our data retention criteria and policy by writing to the following address:  support.india@guess.eu.

Who do we share your Data with?

We disclose your Data to the following list of persons/entities (“Recipients”):

• The Persons we authorize  to carry out any of the data-related activities described in this document: our employees and collaborators who have undertaken to respect an obligation of confidentiality and to comply with specific rules concerning the processing of your Data;
• Our Data Processors:  our Entities and external persons to whom we delegate certain processing activities. For example, security system providers, accounting, administrative, legal, tax, financial and debt collection consultants, data hosting platform providers, etc. We have signed agreements with each of our Data Processors to ensure that your Data is processed with appropriate safeguards and only according to our instructions.
• System Administrators: our employees and those of our Data Processors who help us manage our IT systems and who can therefore access, modify, suspend and limit the processing of your Data. These people have been previously selected, adequately trained and their activities are monitored by systems that they cannot modify.
• Our Entities:  Depending on your jurisdiction, we and certain of our Entities will process your Data in compliance with and in accordance with applicable data protection legislation.   
• Law enforcement authorities or any other authority whose provisions are binding on us: this is the case when we must comply with a court order or law, or when we must defend ourselves in legal proceedings. When a government, whether supranational, federal, state, prefectural or local, a statutory, administrative or regulatory body of government, a court, an agency, including a law enforcement agency, or any other authority in any part of the world (including outside your jurisdiction) whose regulations, directives, notices, resolutions, orders, decrees, injunctions, warrants, or judgments are binding on us, requires us to disclose your Data, we will not share your Data without your consent, unless we are legally obliged to comply with such regulations, etc.
• Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
• The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
• Payments: We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors). We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

What are your rights as the owner of personal information?

You have the following data protection rights:

Right to access your information about personal data:

You have the right to obtain your personal data, upon making a request with us: The personal data which you can obtain, for example:

• A summary of personal data which is being processed by us and the processing activities undertaken by us with respect to such personal data
• The identities of all other Data Fiduciaries and Data Processors with whom the personal data has been shared by us, along with a description of the personal data so shared, and
• Any other information related to the personal data of us and our processing, as may be prescribed by law.

However, nothing stated above shall apply in respect of the sharing of any personal data by us with any other Data Fiduciary authorized by law to obtain such personal data, where such sharing is pursuant to a request made in writing by such other Data Fiduciary for the purpose of prevention or detection or investigation of offences or cyber incidents, or for prosecution or punishment of offences.

Right to update or correction and erasure of personal data:

You have the right to correction, completion, updating and erasure of your personal data for the processing of which you have previously given consent, including the consent given with the privacy policy.

We shall, upon receiving a request for correction, completion or updating from you:

• Correct the inaccurate or misleading personal data
• Complete the incomplete personal data; and
• Update the personal data

You can make a request for erasure of your personal data and upon receipt of such a request, We shall erase your personal data unless retention of the same is necessary for the specified purpose or for compliance with any law for the time being in force.

Right of grievance redressal

You shall have the right to have readily available means of grievance redressal provided by Us in respect of any of our act or omission regarding the performance of its obligation in relation to Your personal data or the exercise of your rights.

We shall respond to your grievance within the prescribed period of 1 month. You shall first exhaust your opportunity of redressing your grievance with Us before approaching the Board.

Please find below the details of the grievance officer:

Designation: Grievance officer 

E-mail id: support.india@guess.eu

Phone number: 18002125667

Address: GUESS? India Private Limited, 972, 9th Floor, C/o Regus, Tower A, Spaze I Tech Park, Sohna Road, Sector 49, Gurugram - 122018

Right to Nominate

You shall have the right to nominate any other individual who shall in the event of your death or incapacity to exercise your rights.

Incapacity means inability to exercise your rights under the provisions of law in force due to unsoundness of mind or infirmity of body.

You may exercise any of the rights listed above with respect to:

• Guess, by writing to GUESS? India Private Limited, 972, 9^th Floor, C/o Regus, Tower A, Spaze I Tech Park, Sohna Road, Sector 49, Gurugram – 122018 or by mail addressed to support.india@guess.eu;

• One or more of the Entities that has/have processed your Data, by sending a communication to the contact details that you will find in their respective communications;
• Third parties who have shared your Data with us (e.g. business partners, data brokers) via their email address or your account settings on their platforms.

• You may revoke your consent for the purposes for which we collected it through the settings on  Our Pages  or by writing to  support.india@guess.eu ;
• You can stop receiving promotional communications by clicking the link at the bottom of each email and/or by clicking the “STOP” link in any text or other message you receive as a notification;
• You can configure your preferences regarding the Data collected by the Browser and the Device; 
• If you wish to unsubscribe from the web push notification, you can withdraw your consent at any time, depending on the browser you are using and by following the instructions below. 

Main browsers:

• Chromium
• Firefox
• Safari

You may also withdraw your consent to receiving notifications directly from the communications you receive by following the instructions below:

Desktop: Right click on the notification > turn off guess.in notifications

Mobile: Go to Notification Center > Site Settings > Notifications > Block Guess Notifications

• You can block the sharing of some of your Data within the  Programmatic Advertising  platforms that allow us to send you  Content that may be of interest to you , by using the  Ad Choices tools
• You can block the sharing of certain Unique Identifiers through Your device.  For iOS devices: You can enable the “Limit Ad Tracking” setting by going to Settings > Privacy > Advertising and selecting/checking “Limit Ad Tracking”.  On the same page, you can also reset your advertising identifier (known as IDFA).  For Android devices: You can enable the “Opt out of ads personalization” setting by going to Settings > Privacy > Advanced > Ads and selecting/checking the “Opt out of ads personalization” setting. 
• You can limit the processing of Location Information from your  Device  by choosing to allow your location to be tracked only for a short period of time or by providing us with only your address or zip code;
• You can block the processing of Other Tracking Technologies (e.g., pixels) in our email communications through your email application. For example, in Outlook, blocking of this type of tracking is disabled by default unless you click “Download Images.”

What are your duties?

You shall perform following duties:

(a)Comply with the provisions of all applicable laws for the time being in force while exercising under this privacy policy;

(b)To ensure not to impersonate another person while providing your personal data for a specified purpose;

(c)to ensure not to suppress any material information while providing your personal data for any document, unique identifier, proof of identity or proof of address issued by the State or any of its instrumentalities;

(d)To ensure not to register a false or frivolous grievance or complaint with a Data Fiduciary or the Board; and

(e)To furnish only such information as is verifiably authentic, while exercising the right to correction or erasure.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

What is not covered by this Privacy Policy? 

This Privacy Policy explains and covers the processing operations that we carry out as Data Fiduciary.

The Privacy Policy does not cover processing carried out by parties other than Guess and, in particular, does not cover: 

• the processing  carried out by our business partners as independent Data Fiduciary, including those carried out by social media platforms within Our Pages  ;
• Further processing carried out by our Entities as independent Data Fiduciary for purposes other than those described in this Privacy Policy.

In relation to these situations, we assume no responsibility for the processing of your Data that is not covered by this Privacy Policy.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By visiting this page on our website: www.guess.in/privacypolicy
• By sending us an email: customercare.india@guess.eu